Community Management

If there's one word I get tired of hearing in social media, it's "community." Sometimes when I'm reading a blog or I'm on Twitter and someone spews...

There is plenty of advice out there about how to respond to negative feedback on blogs and other social media outlets when people speak out against you,...

As companies big and small continue to move into social media to support other marketing and PR efforts, they're hiring social media managers to help lead the...